1. Refund Scenarios

• Technical Issues or Errors — If you encounter technical problems that prevent you from receiving our service, such as the AI failing to generate headshots or producing unusable results, you may be eligible for a refund.
• Service Not Delivered — If you have paid for headshots but did not receive them, you are entitled to a refund.
• Duplicate Charges — If you are accidentally charged more than once for the same service, we will issue a refund for the duplicate charge.
• Unsatisfactory Results — Refunds for dissatisfaction with the quality of headshots are handled on a case-by-case basis as the output is subjective. Please contact us to discuss your concerns.

2. Refund Timeframe

• Request Period — You may request a refund within 7 days of your purchase.
• Processing Time — Once a refund is approved, it will be processed within 3-7 business days. Please allow additional time for the refund to reflect in your account.

3. Conditions for Refunds

• Original Payment Method — Refunds will be issued to the original payment method used for the purchase.
• Partial Refunds — Partial refunds may be offered if part of the service has been delivered or used.
• Non-Refundable Situations:
  • Changes of mind after the service has been delivered.
  • Refund requests made outside the 7-day request period.
  • Issues beyond our control such as dissatisfaction due to unrealistic expectations or failure to follow guidelines for uploading photos.

4. Handling Abusive Refund Requests

• Fraud Prevention — To prevent misuse of our refund policy, we may limit the number of refund requests per user.
• Case-by-Case Basis — Subjective dissatisfaction will be evaluated individually to determine if a refund is justified.

5. Alternative Solutions

• Free Redos — If you are unhappy with the initial headshots, we offer free redos to ensure you receive a result you are satisfied with.
• Discounts or Credits — As an alternative to a full refund, we may offer a discount or credit towards future services if you have used part of the service.

If you have any questions or need to request a refund, please key 'contact (en)' returned an object instead of string. our support team at support@unishot.ai. We are here to assist you..